Providing Home Services During COVID-19 and Beyond

During this unprecedented time, Goodzer continues to support our customers and provide a channel to generate calls for your business. Even as many businesses are seeing declines in demand, there will always be a need for home repairs and improvements, especially now, with people spending an increased amount of time at home and needing to keep their living environment safe and healthy.

As restrictions slowly begin to lift across the country, it is important to remember that your prospective customers still may be fearful about allowing someone to work on their home. We hear many calls each day from people seeking reassurance that a business can perform the service they need with minimal risk of spreading the COVID-19 virus.

To reassure customers, and to provide safety to employees and customers alike, we recommend that all our customers follow the CDC guidelines for businesses. We also recommend that you prepare your dispatchers to be able to answer the following questions that we hear most frequently on our call recordings:

• What personal protection equipment will the technician wear?
• Will the area be sanitized once the job is complete?
• How do you monitor the health of your technicians?
• Has anyone at your business been diagnosed with COVID-19?
• Can I pay over the phone or online?

The Goodzer team is here to help. Please be sure to let us know if you have any questions now or in the future, and most of all, stay healthy and well.