Frequently Asked Questions

Who is Goodzer?

Goodzer has been helping local businesses thrive since 2010.  Our flagship service brings live, exclusive call leads to SMBs and national brands that have a local footprint.  Our mission is to be the most transparent, easy-to-use and profitable call leads service available.

How do you generate calls?

Goodzer’s sophisticated, automated technology can efficiently and precisely target consumers on major search engines and local directories.  With this proprietary technology, we are able to take on the risk of paying for ad clicks and impressions while only charging you for the phone calls we generate through these ads. This allows you to have the opportunity to personally sell your business and pay only for calls from people who are really interested in your services.

How do the phone calls work?

Once we have placed ads on our network for your services, you will begin to receive live phone calls.  Callers dial a call tracking number which is immediately redirected to your business phone number.  We do not speak to the callers or send you email leads.  If you happen to not answer the phone, or your phone line is busy, we allow the caller to leave a voice message or send you a text message.

How many calls should I expect?

The number of calls you receive from us can vary substantially depending on the services you offer, how densely populated your service area is (if applicable), and if your price per call is above or below the amount we recommended.  Whether your services have a seasonal nature to them can also affect the volume of calls, since calls are live and affected by consumer demand.  Once we know a bit more about your business and begin setting up your campaign, we can give you an approximate volume to expect.

Do you share my leads?

No, all calls come directly to you and are never shared with your competitors or other businesses.

What is a Goodzer service menu?

A Goodzer service menu is something you create when you create an account with us.  Your service menu tells us which services you would like to promote.

How do I get started?

To get started, first, create a Goodzer account.  If you have any questions about creating an account, give one of our customer success managers a call at 844-846-6393.  Once your profile is complete, a customer success manager will reach out to you to discuss pricing and answer any other questions you may have.

Where can I change my account information?

You can change your service menu, business hours, service area (if applicable), and payment settings in your account dashboard.

How can I access my account?

You can access your account by going to the login page and logging in.  If you forgot your password, you can always reset it using the password recovery page.  If you still can't access your account, please give us a call at 844-846-6393 or email your customer success manager.

What kind of reporting do I receive?

You will receive a call report that includes call recordings for each day that you received valid customer calls.  The report will be sent overnight after our call team has had a chance to listen to every call.  You will also receive a weekly summary report, a statement each month with billing detail, and have access to an online dashboard with call and billing details.

How do you determine pricing?

Call prices can vary substantially based on the services you offer, your geographical area, and the degree of competition in your area.  We provide estimated pricing tiers on our website, but we will discuss with you the optimal price per call after you create an account with us.  There is no obligation or commitment to creating an account — it simply gives us more information to give you the best price for your campaign.

How do payments work?

Once you are set-up and we’ve discussed pricing, just let us know how much you would like to deposit into your Goodzer account to get started. You can then submit your credit card information through a secure online order form.  We will deduct each valid call from the deposit you made and once your balance reaches $0, we will let you know and you can make another deposit or choose to make automatic payments each time your balance gets low.  If you wish to cancel at any time, we will refund whatever balance is left in your account.  There are no other fees at all — just the price of each valid call.

Do you record calls?

Yes, all calls are recorded.  We use call tracking numbers that seamlessly direct callers to your phone number and allow us to track all the information related to the call, including an audio recording of the conversation.  We listen to the recording of each call to determine whether or not it should be billed.

Do you talk to the callers?

No, we do not intercept calls except for times when you may not answer the phone.  In those cases, we will follow-up with a voicemail or text message to make sure you don't miss the call.  We also never do telemarketing of any kind.

How do you determine which calls I will be billed for?

We only bill for calls that are from people who are searching for the specific services you offer.  This includes people who are shopping around and asking for prices but would never include someone who is outside your service area, a job seeker, a marketing company or looking for anything that is not a service you told us you offer.

What if I miss a call?

To get the most out of our service, we strongly recommend that you designate someone to always answer the phone during your business hours.  If you do miss a call, however, we don’t want you to miss a potentially good opportunity, so we will offer the caller to leave an audio or text message for you.  If the caller is looking for a service you offer and states that in the message, we will consider it a valid call.

Why did the number of calls to my business slow down?

The number of calls you are receiving could slow down for a variety of reasons.  Sometimes, it is simply because the season changes — for example, HVAC calls tend to slow during the spring and fall.  Other times, it can be because the competition from non-Goodzer customers in your area has increased. Also, if you have too many unanswered calls, your call volume will drop.  Goodzer’s service works best when you or your team is able to answer all of the calls we send.

I want more calls — how can I increase the volume?

If you would like to increase your volume of calls, it may be possible by increasing your price per call, increasing the size of your service area (if applicable), or increasing the list of services you promote.  Give a customer success manager a call and we will walk you through the options specific to your account.

I don’t feel that a call I was billed for is valid — can I get a refund?

If you feel a call should not have been billed, you can resubmit the call through a link in the email report.  Under the call’s information in the report, there is a “submit for review” link.  Be sure to submit the correct call you want to be reviewed.  You should only be billed for valid calls, which are defined as anyone who is calling about a service that is on your Goodzer service menu.

Can I pause my service temporarily?

Yes!  You can pause your account and restart it as needed.  Just log into your Goodzer dashboard to pause the service and set a date on which you would like it to restart.